PROVISION OF SERVICES REGULATIONS SUMMARY SHEET FOR BUSINESS HELPLINE GROUP LIMITED

The following information is designed to draw the attention of interested parties to the information required to be disclosed by the Provision of Services Regulations 2009.

Licensing Body

Antoinette Thorpe is licensed to act as Insolvency Practitioner (“IP”) in the United Kingdom by the Insolvency Practitioner’s Association (“IPA”).

Rules Governing Actions

All IPs are bound by the rules of their professional body, including any that relate specifically to insolvency.  The rules of the professional body that licences Antoinette Thorpe can be found at:

In addition, IPs are bound by the Statements of Insolvency Practice (SIPs), details of which can be found at:

https://www.r3.org.uk/what-we-do/publications/professional/statements-of-insolvency-practice

 

Ethics

All IPs are required to comply with the Insolvency Code of Ethics and Statements of Insolvency Practice a copy of these can be found at:

(insert link for code of ethics)

Statements of Insolvency Practice (SIPs)

Complaints

At Business Helpline we always endeavour to provide all clients with a professional, transparent and friendly service. This is not just good business practices but also a requirement of the professional body who regulates our Insolvency Practitioner (the IPA).

The principles we observe in carrying out our work are:

  • integrity
  • objectivity
  • competence
  • performance
  • courtesy

If, you are not happy with the service or advice which you have received, we are keen to understand the details of your experience or if you wish to lodge a complaint. Please let us know, in writing and for the attention of Nicole Sharples, Director, the following pieces of information:

  • Your name and contact details
  • What you feel has gone wrong.
  • Please set out the facts as clearly as you can, giving relevant dates and times where possible
  • How you would like us to resolve your complaint.

What will happen then?

On receipt of your letter, we will carry out a thorough investigation of your complaint. We will aim to give you a written reply within 10 working days of receiving your letter, where we will explain the steps we intend to take to address your complaint.

We would welcome your response to this, so that we can be assured that our actions are considered satisfactory or so that we can address any further issues you may have.

In our experience, complaints can often arise because of a simple misunderstanding or lack of communication, and they can normally be resolved by discussion and explanations. If, however, you are not satisfied with our responses and would like to pursue it further, please be advised you may lodge a complaint with our regulators The Insolvency Practitioner’s Association using the Insolvency Complaints Gateway:

https://www.gov.uk/complain-about-insolvency-practitioner

The Insolvency Practitioner’s Association can be found at:

https://insolvency-practitioners.org.uk/

Address for correspondence:

IPA

46 New Broad Street
London
EC2M 1JH

IPA Telephone Number

0330 122 5237

Our contact details:

Antoinette Thorpe

Licensed Insolvency Practitioner
007, Northlight Parade, Pendle BB9 5EG
T: 0800 088 2142
E: support@businesshelpline.uk

Professional Indemnity Insurance

Business Helpline Group Limited holds Professional Indemnity Insurance provided by Arch Insurance Company Ltd, (Address to be inserted).

The Territorial Limits are the United Kingdom (including the Channel Islands and the Isle of Man) and the Republic of Ireland.

Modern Slavery & Human Trafficking

The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 require us to tell you about how we will use any personal data supplied to us in the course of our client onboarding process.

What personal data may we collect?

In order to comply with our regulatory obligations, we may collect the following:

  • Personal information, such as name, address, date of birth and nationality
  • Personal identification documents that may reveal race or ethnic origin
  • Information that may reveal criminal convictions or offences information

How will we use the personal data?

Personal data will only be used for carrying out customer due diligence for the purposes of preventing money laundering and terrorist financing, or in order to comply with other legal and regulatory obligations.

If we wish to process personal data for any other purpose, we will contact you before doing so.

Do we share personal data with third parties?

We may share your personal data with our trusted third parties, including (Insert Company Names), who will assist us in carrying out customer due diligence for the purposes of preventing money laundering and terrorist financing. (Company Name) will process personal data in accordance with their Privacy Notice.

How long will we retain your personal data?

We are required by law to retain customer due diligence files for at least five years after business relationships end and have processes in place to ensure your personal data is appropriately deleted in accordance with this requirement.

Further information:

To learn more about how Business Helpline Group Limited processes your personal data, or to find out about your rights, please see our Privacy Policy.

Bribery Act 2010

Business Helpline Group Limited is committed to applying the highest standards of ethical conduct and integrity in its business activities. Every employee and individual acting on behalf of Business Helpline Group Limited is responsible for maintaining our reputation and for conducting company business honestly and professionally.

Business Helpline Group Limited take a zero-tolerance approach to bribery and corruption and are committed to acting professionally, fairly and with integrity in all our business dealings and relationships wherever we operate.

Business Helpline Group Limited requires all those who are associated with it to observe the highest standards of impartiality, integrity and objectivity.

Business Helpline Group Limited prohibits anyone acting on its behalf from:

  • Bribing another person. A bribe includes the offering, promising or giving of any financial or other type of advantage;
  • Accepting a bribe. This includes requesting, agreeing to receive or accepting any financial, or another kind of advantage;
  • Bribing a foreign public official; and
  • Condoning the offering or acceptance of bribes.

Business Helpline Group Limited will:

  • Avoid doing business with others who do not accept our values and who may harm our reputation;
  • Maintain processes, procedures and records that limit the risk of direct or indirect bribery;
  • Promote awareness of this policy amongst its staff, those acting on its behalf and entities with which it has any commercial dealings;
  • Investigate all instances of alleged bribery, and will assist the police, and other authorities when appropriate, in any resultant prosecutions. In addition, disciplinary action will be considered against individual members of staff;
  • Review this policy regularly and update it when necessary.

VAT

Business Helpline Group Limited is registered for VAT under registration No. (XXXXXXX).