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HMRC Payment Helplines

Introduction

Facing challenges with HMRC payments can be stressful.

This guide provides an in-depth overview of the HMRC payment helplines, covering VAT, Corporation Tax, and Payroll.

Whether you’re looking for phone numbers, web chat links, or postal addresses, we’ve got you covered. 

Understanding HMRC Payment Helplines

HMRC offers various helplines for different tax-related issues.

Each helpline is designed to address specific concerns, ensuring you get the support you need quickly and efficiently. 

HMRC Payment Helplines

VAT Helpline

Contact Information

  • Phone: 0300 200 3700 
  • Hours: 8am-6pm, Monday to Friday 
  • Webchat: HMRC VAT Enquiries 
  • Postal Address: 

HMRC VAT Written Enquiries Team 

Alexander House 

21 Victoria Avenue 

Southend-On-Sea 

SS99 1BD 

How to Pay VAT

  • Online/Phone Banking/BACS: Use your 9-digit VAT registration number. 
  • CHAPS: Same details as online banking. 
  • Debit/Credit Card: Pay Online 
  • Direct Debit: Set up via your VAT online account. 

Common VAT Issues

  1. Late Payments: Missing a VAT payment deadline can lead to penalties and interest. Contact the helpline immediately to discuss your options. 
  2. Errors in VAT Returns: If you realise there’s an error in your VAT return, you must correct it promptly. The VAT helpline can guide you through the process. 

If you need help with your VAT debt help then read our comprehensive article.

Corporation Tax Helpline

Contact Information

  • Phone: 0300 200 3410
  • Hours: 8am-6pm, Monday to Friday 
  • Postal Address:

HM Revenue and Customs 

Corporation Tax Services 

BX9 1AX 

How to Pay Corporation Tax

  • Online/Phone Banking/BACS: Use your 17-character Corporation Tax reference.
  • CHAPS: Same details as online banking. 
  • Debit/Credit Card: Pay Online 
  • Standing Order: Requires HMRC approval. 

Common Corporation Tax Issues

  1. Payment Plans: If you cannot pay your Corporation Tax on time, HMRC may agree to a payment plan. Contact the helpline to discuss your situation. 
  2. Filing Deadlines: Missing filing deadlines can result in penalties. Always confirm deadlines and seek help if needed. 
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Payroll Helpline

Contact Information

  • Phone: 0300 200 3200
  • Hours: 8am-6pm, Monday to Friday 
  • Webchat: Employer Enquiries
  • Postal Address:

National Insurance Contributions and Employers Office

HM Revenue and Customs 

BX9 1BX 

Make PAYE or NI Payments

  • Online/Phone Banking/BACS: Use appropriate payment references. 
  • Post: Send payments to HMRC Direct, BX5 5BD, United Kingdom. 

Common Payroll Issues

  1. Late PAYE Payments: Delays in PAYE payments can result in interest charges. Contact the payroll helpline to arrange payments. 
  2. National Insurance Errors: Errors in NI calculations can affect employee records. Seek assistance from the helpline to resolve these issues. 

    How much money does your company owe?

    Less than £20,000

    £20,000 to £50,000

    £50,000 to £100,000

    More than £100,000

    How many creditors are there?

    5 or more

    less than 5

    Can your company currently pay its debts, commitments and suppliers?

    Yes

    No

    Types of debt outstanding

    Bounce Back Loan

    HMRC

    Suppliers

    Bank Borrowing

    Staff Wages

    Other Liabilities

    Would you like to check if you can claim redundancy?

    Yes

    No

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    HMRC Waiting Times

    Recent reports have highlighted significant increases in waiting times for HMRC helplines.

    The average waiting time to speak with an advisor has increased to 27 minutes in 2023, up from 12 minutes in 2022.

    During peak times, such as the tax return deadline in January, callers have reported being on hold for several hours before being disconnected without speaking to an advisor (Lovemoney) (AccountingWEB) . 

    Tips to Reduce Waiting Times

    • Best Times to Call: Research indicates that calling early in the morning (8:30-9:30 am) or around noon (12:00-12:30 pm) can result in shorter wait times. Additionally, calling towards the end of the week, particularly on Thursdays or Fridays, may help (Your Money) (UHY Hacker Young) . 
    • Use Webchat and Online Services: For non-urgent inquiries, using HMRC’s webchat services or online resources can be faster. The HMRC app and the Personal Tax Account on the HMRC website offer various self-service options that can save time. 

    Dealing with HMRC Debts

    If you’re struggling with tax debts, seeking professional advice is crucial.

    Our team at Business Helpline is ready to offer confidential support to help you navigate your financial difficulties. 

    Conclusion

    Navigating HMRC payments can be complex, but using the right helplines and methods can make the process smoother.

    For ongoing support and personalized advice, contact our experts at Business Helpline. 

    For more information, visit the official HMRC Contact Page. 

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      Andy Slinger

      Andy is Head of Marketing for Business Helpline with a wealth of experience Marketing in the financial sector. He has a passion for helping business owners struggling with debts.

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