Why are Hellix contacting me?
If your account has been passed to Hellix, it is most likely because you owe money. Usually, your debt is owed to a different creditor and Hellix are acting as a collection agency for that creditor in order to chase you for payment.
Are Hellix a legitimate debt collector?
It is ill-advised to ignore debt collection agencies and they will not give up. If you choose to keep ignoring them, they might take you to court which can then result in you having to deal with enforcement agents or a charging order if you own your own home.
Can debt collectors visit my home?
Not all debt collection companies will come to your house in order to collect debts, but you can always check their website or contact them to check this. Even if they say they do house visits in order to collect debts, they cannot do this straight away. You will be provided with advanced notice before they can come and show up at your property.
Should I pay Hellix the money that I owe?
At the end of the day, everyone needs to pay their debts if they can afford to, and if they feel as though they cannot afford to, there are plenty of debt management options that Money Support Group can assist you with. However, just because you are being contacted for payment by Hellix doesn’t mean that there aren’t any other options available. Before you pay anything to Hellix, make sure to get into contact with us for free money advice.
What if I ignore Hellix?
Hellix are obligated to give you enough time to explore your debt management options. Therefore, it would be wise for you to contact them and let them know that you are looking into the different options available to you. Try not to procrastinate getting help and advice with managing your debts. If you avoid a debt collectors agency for too long, they will not hesitate to take further action against you.
What action can Hellix take?
While Hellix are allowed to chase you for repayment, they are not allowed to harass you or call you at unreasonable times. Harassment includes:
▪️Calling you at unreasonable times
▪️Calling you at work without your consent or after you have asked them to stop
▪️Discuss your debts with any of your family members or with your employer
▪️Take payments without your permission
▪️Not allowing you to have time to consider your debt management options
▪️Insist that you pay off your debts by borrowing more money
▪️Purposefully use legal and technical language in order to intimidate and confuse you
▪️Force payment when a debt is statute barred
I’ve been contacted by Hellix, what do I do?
Before you consider making a payment towards Hellix, do the following:
1.Do you owe the debt?
Check that the debt that Hellix is contacting you about, it actually yours. If you are unsure, check with a credit agency to find out the debts you owe.
2.Get them to send you a ‘Prove The Debt’ letter
Every debt collection agency legally needs to be able to prove that the debt they say is yours, is actually yours. If they are unable to prove this, they are forced to mark the debt as settled.
3.Is my debt to Hellix statute barred?
According to the Limitation Act 1980, some debts have a time limit. In the majority of cases within England, that time limit is six years. If you are in Scotland, the time limit will most likely be five years. The countdown begins from the last time you made a payment towards the debt or acknowledged the debt in writing.
Criteria for a debt to be statute barred:
▪️The creditor has not registered a Country Court judgement (CCJ) against you
▪️You (or if the debt is a joint one, you and the other person) have not made a payment within the last five/six years (or however long the limitation period is in your case)
▪️You have not admitted to having the debt in writing in the last limitation period
4.Is this letter for you?
Sometimes, debt collection letters can be sent to someone’s old address. If this happens, make sure to contact the debt collection company and explain what has happened. The company should then change their details.
Help! I can’t afford to pay Hellix. What options do I have?
Too often, people are pressured into paying back debts that they cannot afford to pay back. If you are in this situation, do not hesitate to reach out to us for free money advice. Our trained financial advisors can help you navigate which debt management plans are available to you and which one would be best for your personal situation. We can help you set up a debt management plan and we can help set it up with your creditors so that you will not longer need to be contacted by them.
Can I make a complaint towards Hellix?
If you feel as though Hellix has treated you poorly, you can make a complaint to them:
▪️Phone: 020 3096 5899
St Margarets Business Park
If you are unhappy about the outcome of your complaint to Hellix, you can always refer your complaint to either the FCA or the CSA.
The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Phone: 0300 1239 123
Credit Services Association Ltd, 2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle Upon Tyne, NE13 9BA
Phone; 0191 2170 445